Setup, compatibility & care
A little help,
every step of the way.
Find the right connection, get your Pixie Tunes ready, and keep the small parts of your routine simple. Choose a topic below or contact our team for help with your setup.
Choosing your kit & connection
What is the difference between Premium and Elite?
Premium includes its own dual pregnancy speakers. Elite is an adapter kit for compatible earbuds you already own. Both kits include four adhesive patches, a stereo splitter, and a cushioned carry case.
Will Premium work with my phone or tablet?
Premium uses a 3.5 mm audio plug. A device with a compatible headphone output can connect directly; a device with only USB-C or Lightning requires a suitable audio adapter. Check the exact device and audio compatibility before ordering.
Will my earbuds fit Elite?
Earbud shapes vary between brands, models, and generations. Contact us with the exact earbud model before ordering Elite. A phone model alone does not confirm that its earbuds will fit.
Do I need a Pixie Tunes app?
No dedicated Pixie Tunes app is required. Use the audio and recording apps on your compatible device.
Which phone adapter should I choose?
Match the adapter to the port on your device: USB-C or Lightning. Check audio support as well as the physical connector. Our store lists both options.
Getting started
- Read the instructions.
Check the instructions supplied with your specific Premium or Elite kit before setup and use. - Prepare clean, dry skin.
Remove lotions and body oils from the placement area. Fit the patches to the speakers or adapters as directed, avoiding unnecessary contact with the adhesive. - Place and connect.
Attach the speakers or adapters without tugging on the cables. For Elite, first check earbud fit. Connect or pair the audio device according to the product and earbud instructions. - Choose your audio.
Play music or a saved recording using your usual audio app, following the volume and use instructions supplied with your kit.
How do I use the Premium volume selector?
Premium has PRE and POST selector positions. The supplied instructions identify PRE as the lower setting for music and POST as the higher setting for voice recordings or softer audio. Follow those instructions for your model and contact us if you are unsure about the setup.
Can I play recorded messages from family?
Yes. Save recordings on your compatible device and play them through your audio setup. The recording app and audio source are yours to choose.
Can I listen at the same time?
The included stereo splitter supports shared listening with compatible wired audio connections. Connect Pixie Tunes and your own wired headphones to the two sockets, then connect the plug to the audio source. The splitter does not split a Bluetooth connection.
Do I have to use the adhesive patches?
The included patches provide the intended hands-free attachment. The original product guidance also describes placement in a suitable support garment. Follow your supplied instructions, avoid pressure on the equipment, and leave cables loose rather than stretched.
Adhesive patches & product care
How do I keep the patches ready for reuse?
Leave the patches attached to the speakers or adapters after use and return the adhesive surfaces to the protective backing. Keep them away from dust, oils, and other surfaces, and avoid unnecessary handling.
Can I clean the adhesive patches?
The product care guidance describes using a few drops of water to gently clean the adhesive surface, then allowing the patch to dry before reuse. Do not immerse the speakers or adapters. Follow the instructions for your specific kit.
When should I replace a pair?
Replace patches when they no longer hold securely. Lifespan varies with skin, handling, storage, and frequency of use. Use a fresh matching pair rather than combining an old patch with a new one.
Where can I buy replacement patches?
Replacement adhesive patches are available in the store. The four-pack provides two pairs for Premium speakers or Elite adapters.
Are Pixie Tunes waterproof?
No. Do not immerse the system in water or operate it with wet hands.
How do I clean the equipment?
Follow the instructions supplied with your kit. Use a soft, dry cloth for routine cleaning, keep moisture away from the equipment, and contact support if you are unsure how to clean a particular part.
Orders, returns & warranty
How do I ask about an order?
Use the Order Status form on Contact Us. Include your order number, purchase date, and the seller you purchased from.
Where can I register my product?
Visit Warranty & Registration for the registration form and published warranty terms.
How do I request a return or exchange?
Read the Returns & Exchange policy and contact us using the relevant form. Wait for return instructions before mailing the product.
Still need a hand?
Tell us your Pixie Tunes model, the device or earbuds you are using, and what you have already tried. Call (800) 230-6775 or use the contact forms.